Exchanges and Returns
Hello valued Solviano customer!
A 'thank you' is not enough to express our sincere appreciation for choosing Dravira as your trusted store for all your needs. We cherish your trust and do our utmost to ensure that you are satisfied with every item you purchase from us.
Whether it's a change of heart or a minor defect, we're here for you. Shopping with us means you're always covered by our worry-free returns policy.
If for any reason you are not completely in love with your purchase, you can return it to us within 14 days of receipt.
Yes, you read that right - 14 days! We insist that you only keep what you really love and what meets all your expectations.
During these 14 days you can decide at your leisure whether the product meets your needs. If you decide you want to return it, you can do so in the following 3 steps:
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Step 1: Fill in the return form
Please email us at info@solviano.com for the return form. -
Step 2: Send your order
Send the items together with the completed return form to the address on the return form. Make sure you provide the package with a Track and Trace code.
As a broadcaster you are responsible and we do not want any misunderstandings to arise. -
Step 3: Receive the purchase amount in your bank account
Once we have received the package, we will ensure that the purchase amount is refunded.
will be back in your bank account within five working days of receipt .
Our main goal is to always strive for 100% customer satisfaction. That is why we have created this generous return policy. We hope this gives you even more confidence in your purchases at Solviano!
Remember, we are on your side and we are here to help. If you have any questions or concerns about our returns policy, please feel free to contact us.
Thank you for shopping at Solviano, where your satisfaction is our priority.